Design Thinking for Training and Development: Creating Learning Journeys That Get Results 

When training and development initiatives treat learning as something that occurs as a one-time event, the learner and the business suffer. Using design thinking can help talent development professionals ensure learning sticks to drive improved performance.

Their process involves steps to:

• Get perspective.
• Refine the problem.
• Ideate and prototype.
• Iterate (develop, test, pilot, and refine).
• Implement.
  Design thinking is about balancing the three forces on training and development programs: learner wants and needs, business needs, and constraints. Learn how to get buy-in from skeptical stakeholders. Discover why taking requests for training, gathering the perspective of stakeholders and learners, and crafting problem statements will uncover the true issue at hand.
  
  Two in-depth case studies show how the authors made design thinking work. Job aids and tools featured in this book include:
• a strategy blueprint to uncover what a stakeholder is trying to solve
• an empathy map to capture the learner’s thoughts, actions, motivators, and challenges
• an experience map to better understand how the learner performs.
  With its hands-on, use-it-today approach, this book will get you started on your own journey to applying design thinking.